Nicolle StraussChief People Officer
11:30 AM PANEL DISCUSSION: Understanding the Link between Happy, Engaged Employees and Customer Experience
Richard Branson says, “Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
An increasing number of organisations are focusing on their employee experience strategy in a bid to improve customer experience. But what are the facts? And how do you ensure you employee experience in improving productivity and customer experience.
- How do you establish a link between happy employees=happy customers
- How do you identify key factors of employee experience that impact customer experience
- Getting customer feedback on their expectations of the employees on the frontline