Harrods: Creating and Embedding an Employee Experience Strategy that Drives Staff Engagement and Improved Customer Experiences

Harrods: Creating and Embedding an Employee Experience Strategy that Drives Staff Engagement and Improved Customer Experiences

Ahead of the Employee Experience Summit 2018 we chat to Niall Ryan-Jones, Head of Employee Experience at Harrods. In this article Niall chats to us about Harrods’ innovative employee value proposition and delves into the strategies the store is using to engage employees - including the development of an Employee Council, attract talent, retain high performers and improve ROI. 


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